Personal data
Last updated: April 2, 2025.
This Privacy Policy describes how TEESHOP.BG (the "Site", "we", "us" or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from teeshop.bg (the "Site") or otherwise communicate with us regarding the "Site" (collectively referred to as the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as a user of the "Services", whether you are a customer, website visitor, or other person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the "Site", update the "Last Updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the "Services", we collect personal information about you from various sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the “Services”, comply with all applicable legal obligations, enforce all applicable terms and conditions, and protect the “Services”, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we receive about you depend on how you interact with our “Site” and use our “Services.” When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or could be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you send us directly through our “Services” may include:
- Contact data, including your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Profile information, including your username, password, security questions, and other information used for account security purposes.
- Customer support information, including the information you choose to include in your communication with us, such as when sending a message through the “Services.”
Some features of the “Services” may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but that may prevent you from using or accessing the relevant features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the “Services” (“ Usage Data ”). To do this, we may use “cookies”, pixels, and similar technologies (“ Cookies ”). “Usage Data” may include information about how you access and use our “Site” and your profile, including device information, browser information, your network connection information, your IP address, and other information regarding your interaction with the “Services.”
Information we receive from third parties
And finally, we may receive information about you from third parties, including from providers and service providers who may collect information on our behalf, such as:
- Companies that support our “Site” and “Services”, such as Shopify.
- Our payment processing organizations collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payment for the purpose of fulfilling your orders and providing the products or services you requested, in order to fulfill our contract with you.
- When you visit our “Site”, open or click on emails we send you, or interact with our “Services” or ads, we or third parties we work with may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and “cookies”.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Websites and third-party links.
How we use your personal information
- Providing products and services. We use your personal information to provide you with the “Services”, to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging delivery, facilitating any returns and exchanges, and other features and functionalities related to your account.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, text message, or mail, as well as showing you ads for products or services. This may include using your personal information to better personalize the “Services” and ads on our “Site” and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 para. 1 letter e) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the “Services” and register an account, you are responsible for keeping the account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website reliable for you and other customers, in accordance with Art. 6 para. 1 letter e) of the GDPR.
- Communication with you and improvement of the “Services”. We use your personal information to provide you with customer support and to improve our “Services”. This is in our legitimate interests to respond to you, provide you with effective services, and maintain our business relationships with you in accordance with Art. 6 para. 1 letter e) of the GDPR.
“Cookies”
Like many websites, we use “cookies” on our “Site.” For specific information regarding the “cookies” we use in connection with providing our store with Shopify, see https://www.shopify.com/legal/cookies. We use “cookies” to provide and improve our “Site” and our “Services” (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the “Services” (in our legitimate interests to administer, improve, and optimize the “Services”). We may also allow third parties and service providers to use “cookies” on our “Site” to better personalize the services, products, and advertisements on our “Site” and other websites.
Most browsers automatically accept “cookies” by default, but you can choose to set your browser to remove them or reject them through the browser controls. Please note that removing or blocking “cookies” may negatively impact your user experience and may lead to improper functioning or unavailability of some of the “Services,” including certain features and overall functionality. Additionally, blocking “cookies” may not fully prevent the way we share information with third parties, such as our advertising partners.
How we disclose personal information
Under certain circumstances, we may disclose your personal information to third parties for the purposes of contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
- With service providers or other third parties that perform services on our behalf (e.g., information technology management, payment processing, data analysis, customer support, cloud storage, fulfillment, and delivery).
- With business and marketing partners to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you specify, request us, or otherwise agree to disclose certain information to third parties, such as to send you products, or through your use of social media widgets or login integrations – with your consent.
- With our subsidiaries or otherwise within our corporate group in our legitimate interest to manage a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms and conditions, and to protect the “Services,” our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about consumers for the purposes described above in "How we collect and use your personal information" and "How we disclose personal information":
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purposes of deriving characteristics about you.
With your consent, we share personal information for the purposes of engaging in advertising and marketing activities as follows.
Third-party websites and links
Our "Site" may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the "Services" and/or users of those third-party platforms without limitation regarding its use by us or by a third party. Our inclusion of such links does not imply endorsement of the content of such platforms or their owners or operators, except as disclosed in the "Services."
Children's data
"Services" are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under the age of 16.
Security and storage of your information
Please note that there are no ideal or impenetrable security measures, and we cannot guarantee “perfect security.” Additionally, the information you send us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your profile, to provide the “Services,” to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request as permitted by law.
- Right to access/knowledge: You may have the right to request access to the personal information we hold about you, including details related to how we use and share your information.
- Right to deletion: You may have the right to request that we delete personal information we hold about you.
- Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability: You may have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party under certain circumstances and with certain exceptions.
- Right to opt-out of sale or sharing or targeted advertising: You may have the right to instruct us not to “sell” or “share” your personal information or to opt-out of the processing of your personal information for purposes considered “targeted advertising,” as defined in applicable privacy laws. Please note that if you visit our “Site” with the Global Privacy Control opt-out signal activated, depending on where you are located, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information about the device and browser you use to visit the “Site.”
- Restriction of processing: You may have the right to request that we stop or limit the processing of personal information by us.
- Withdrawal of consent: When we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
- Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as those regarding your profile or the orders you have placed.
You can exercise any of these rights where indicated on our 'Site' or by contacting us using the contact details provided below.
We will not discriminate against you for exercising them. We may need to collect information from you to confirm your identity, such as your email address or profile information, before we provide a substantive response to the request. In accordance with applicable laws, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require them to provide proof that you have authorized them to act on your behalf, and you may need to confirm your identity directly to us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the responsible supervisory authorities for data protection here.
International users
Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal information is also processed by employees and third-party service providers and partners in the relevant countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the standard contractual clauses of the European Commission or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data transfer is to a country where it has been established that an adequate level of protection is provided.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please call or email us at support@essentees.com or contact us at Markova banya 5, Sofia, 1614, BG.
For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal data.